Employment Opportunities

We are always looking for team members!

 

Electronic Banking Specialist

Farmers & Merchants Union Bank is seeking an Electronic Banking Specialist in their IT Processing department. Full-time schedule is Monday-Friday, including Saturday morning rotations. Banking experience is not necessary and training will be provided.

The Electronic Banking Specialist supports the day-to-day operations of behind-the-scenes bank functions, as well as supports customers and staff. This position includes duties such as processing of deposit and loan file maintenance, supporting Consumer and Business Banking (including online banking and bill payment functions), processing electronic and wire transfers, and running data processing programs. The Electronic Banking Specialist assists with all aspects of online banking, providing support to customers through the bank’s Call Center and to bank staff through the Help Desk.

The ideal candidate is computer literate in a windows environment. Confidentiality, excellent organization skills and accuracy are important qualifications for this position, as well as good customer relations and the ability to communicate clearly.

Responsibilities:

  • Handle incoming customer and staff calls; respond to inquiries in a timely and patient manner
  • Support all phases of consumer and business online banking
  • Assist with the online banking work flow, which includes, but is not limited to: application processing, user onboarding, managing user limits, wire transfer processing, maintaining user profiles to enable additional services and tracking applications
  • Provide backup for all areas of Operations, ensuring coverage as needed
  • Provide excellent customer service and assists in resolving problems within given authority
  • Provide debit card support to bank staff
  • Draft new procedures and provide updates to existing procedures as needed for the purpose of streamlining operational functions
  • Develop a strong knowledge of bank products and services
  • Provide debit card support to customers and staff

Preferred skills, knowledge and abilities:

  • Personable and comfortable communicating with clients over the phone as a regular part of daily duties
  • Critical thinking and attention to detail
  • Willingness to learn and explain bank policies, procedure, products and services
  • Time management
  • Thrives in team environment
  • Demonstrated proficiency in MS office software, and ability to navigate easily through Internet based systems
  • Strong mathematical and problem-solving skills
  • Ability to work under pressure and maintain professionalism and courtesy
  • Projecting a professional image through dress, presentation and positive attitude
  • High School diploma or equivalent life experience

Deposit Operations Specialist

Farmers & Merchants Union Bank is seeking a Deposit Operations Specialist in their Deposit Operations department. Full-time schedule is Monday-Friday, including Saturday morning rotations. Banking experience is not necessary and training will be provided.

The Deposit Operations Specialist is responsible for assisting in the management of day-to-day accounting and finance requirements for the bank. Confidentiality, excellent organization skills and accuracy are important qualifications for this position, as well as good customer relations and the ability to communicate clearly. The ideal candidate is a skilled multi-tasker, is reliable and is committed to consistently meeting deadlines.

Responsibilities:

  • Strong knowledge of bank products and services
  • Handle incoming customer calls and respond to account inquiries or transfer to the appropriate staff member
  • Provide support to staff for deposit operation issues
  • Handle item entry processing
  • Provide debit card support to customers and staff
  • Reconcile accounts and manage account records as necessary
  • Assist in office management and organization procedures
  • Monitor office supply stock and report/order when necessary
  • Prepare outgoing mailings

Preferred skills, knowledge and abilities:

  • Personable and comfortable communicating with clients over the phone as a regular part of daily duties
  • Critical thinking skills
  • 1 to 2 years administrative/general office/bookkeeping experience preferred
  • Organizational, planning and interpersonal skills
  • Attention to detail
  • Excellent client service and written/verbal communication skills
  • Demonstrated proficiency in MS office software, and ability to navigate easily through Internet based systems
  • Strong mathematical and problem-solving skills
  • Ability to work under pressure and maintain professionalism and courtesy
  • Projecting a professional image through dress, presentation and positive attitude
  • High School diploma or equivalent life experience

Relationship Banker/Teller

Farmers & Merchants Union Bank is seeking a trustworthy Relationship Banker. Full-time schedule is Monday-Friday, including Saturday morning rotations. Training will be provided.

The Relationship Banker is responsible for delivering exceptional customer service and building relationships with current and prospective customers, promoting all bank products and services, and responding to simple and complex customer inquiries or service requests.

Minimum requirements include:

  • Provide responsive and courteous service and exhibit excellent communication skills
  • Ability to learn rapidly and adapt quickly to changing priorities, situations and technology
  • Be a highly motivated team player with the ability to multitask
  • Ability to identify problems and provide solutions
  • Possess strong communication, interpersonal and organizational skills
  • Ability to understand bank products, process transactions and solve customer service issues
  • Strong mathematical and problem-solving skills
  • Ability to work under pressure and maintain professionalism and courtesy
  • Strong verbal and written communications skills
  • Project a professional image through dress, presentation and positive attitude

Qualifications:

High School diploma or equivalent. Knowledge of bank products and services not necessary, but helpful. Strong background in customer service desired.

 

Farmers & Merchants Union Bank is an Equal Opportunity Employer
Member FDIC

 

Interested applicants should send resume, cover letter and employment application to:

Farmers & Merchants Union Bank
Attn: Dan De Jager
PO Box 226
Columbus, WI 53925

Or send via email! 

Employment Application

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